For over three decades I was a human resource development professional who worked in a variety of industries before starting my own consulting business. I now travel the world as a cruise blogger.
In 1996, I wrote my first book on supervisory skills. Subsequently, I have written over 40 personal and professional development books. Since 2000, my Customer Service Skills for Success with McGraw-Hill Education has been the top-selling textbook on the topic in the U.S.